RETURNS & EXCHANGES
Review the conditions for custom-made products, standard-item returns, damaged deliveries and production faults.
OUR POLICY
Custom and standard products have different return conditions. Here is what applies to each.
CUSTOM-MADE ITEMS
Custom signs cannot be returned or exchanged because they are produced to your approved design.
STANDARD ITEMS
Non-custom items may be returned within 14 days of delivery when unused and in their original packaging.
Send your order number, the reason for your request and relevant photos.
We reply with the appropriate return or replacement instructions.
Eligible refunds are issued within five business days of receiving the return.
Contact us within 48 hours of delivery with clear photos of the parcel and product. For eligible damage or production faults, we will produce and ship a free replacement.
STILL NEED HELP?
Send us your question or order number. We usually reply within one business day.